Hi, my name is
I design premium digital products.
I'm a software developer with a passion for building premium, digital experiences. From managing server infrastructure to developing engaging applications, I focus on creating robust and scalable solutions.
Experience
Product Care Specialist @ TELUS
May 2025 — July 2025 Aurora, Ontario
- ▹ Pitched and sold a full suite of TELUS services, processing a high volume of sales and upgrades daily.
- ▹ Leveraged CRM software to manage client lifecycle from lead generation to support.
- ▹ Provided device-level technical support and business order fulfillment.
Wireless Consultant @ Staples Canada
March 2025 — June 2025 Mississauga, Ontario
- ▹ Delivered premium customer service utilizing Bell OneView for service activations.
- ▹ Cultivated strong relationships and managed customer leads via CRM.
- ▹ Generated service quotes and processed ~30 sales transactions daily.
Specialist @ Apple Inc.
August 2024 — February 2025 Toronto, Ontario
- ▹ Achieved 91+ NPS serving 55+ daily customers.
- ▹ Processed carrier activations and business transactions efficiently.
- ▹ Fostered customer loyalty through complete technical solutions.
Founder @ OverClocked Services
August 2020 — August 2024 Toronto, Ontario
- ▹ Led network specialists in delivering successful server infrastructure.
- ▹ Optimized network performance, reducing downtime incidents by 30%.
- ▹ Directed project management workflows within budget and deadlines.